Terms of ServiceAcceptance of Terms BY ACCESSING THIS WEB SITE AND/OR
USING OUR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH
BELOW. All services provided by MSI Direct
Response are subject to the Terms and Conditions of Service. By viewing this
website or using any of our services, you and the entity you represent
(collectively hereinafter referred to as the "customer" and
"affiliate/3rd party programs") agree to be bound by all the Terms
and Conditions as stated below without modification. If for any reason you do
not agree with the Terms and Conditions as stated below, please do not access
this site or use our services. Change of Terms MSI Direct Response reserves the
right to change the Terms and Conditions at any time, and these changes or
additions become effective immediately when they become available on
MailingTeam.com; MSIDR.net; and all other affiliated MSI Direct Response
websites. MSI Direct Response does not assume the obligation to notify
customers of any changes to the Terms and Conditions. All customers are
responsible for reviewing the Terms and Conditions for any changes and
continued use of this site constitutes consent to such changes. Age Requirement MSI Direct Response does not sell
products for purchase by children. If you are under 18, you may use MSI Direct
Response only with the involvement of a parent or guardian. Indemnification Customers agree to defend,
indemnify, and hold harmless MSI Direct Response, its advertisers, licensors,
subsidiaries and other affiliated companies, and their employees, contractors,
officers, agents and directors from all liabilities, claims, and expenses,
including attorney's fees, that arise from their use of this site, or any
services, information or products from this site, or any violation of this
Agreement. Third Party Affiliate Programs The affiliate programs for which we
offer printing and mailing services are not owned or controlled by MSI Direct
Response, and we assume no liability whatsoever related to their operations or
the claims made in their advertising. The fact that we offer package deals for
printing and mailing postcards for certain programs is not to be taken as an
endorsement of them. It merely reflects that they are the ones for which we get
the most orders and solely provides printing and mailing for such orders. It is
the customer's responsibility to evaluate affiliate programs and the
companies behind them. Copyright Any content the customer submits to
MSI Direct Response must abide by copyright laws. Unlicensed or misuse of
copyrighted material from books, magazines, newspapers, photographs, web
content, writers, artists, composers, publishers, and other authors is strictly
prohibited. MSI Direct Response will not assume the responsibility of checking
the content of submitted materials for copyright violations. Therefore,
MSI Direct Response will not be held accountable for any illegal use of
copyrighted material by its customers. Change Orders If a change is made to an existing
order that results in a credit, a fee will be charged in the amount of 10% of
total credit amount, to cover transaction costs related to this credit. Order Cancellation Prior to printing, MSI Direct
Response allows customers to cancel orders. Age in Calendar Days Fee 1. Same
day cancellation prior to print production: 0% fee 2. Next
day cancellation prior to print production: 25% fee 3. 2+
days cancellation prior to print production: No refund Returns and Refunds Customer orders have no re-sale
value. Therefore, ALL SALES ARE FINAL. All extra charges for rush printing
or shipping are NON-REFUNDABLE UNLESS UPS FAILS DELIVERY OR DELIVERS DAMAGED
PRODUCT. Any credit due will be processed within 4 to 6 weeks. If the customer makes
a change to an existing order that results in a credit, a processing fee equal
to 10% of the credit amount will be charged to cover transaction costs related
to the credit. Shipping and Delivery of Products MSI Direct Response strives to meet
all delivery schedules in a timely manner. However, we will not be held
responsible for any consequential damages due to delayed production or
delivery. Our shipment and delivery dates are based upon estimates provided by
our shipment suppliers. There will be an additional charge
for any change to the shipping address made by the customer after the order is
placed. If the customer supplies an incorrect shipping address causing the
package to be returned to us, we will charge an additional fee for re-shipment
to the correct address. Claims for Loss or Damage Claims for loss or damage must be
made within 30 days of the shipment date. If the loss or damage was due
to a 3rd party error, the claim must be filed against that party. In such a
case, MSI Direct Response will not assume any responsibility, but will assist
the customer in determining who the claim should be filed against. Limitation of Liability OUR LIABILITY IS LIMITED TO THE
PRICE PAID FOR THE ITEM AND SHALL NOT INCLUDE ANY CONSEQUENTIAL DAMAGES OR
DAMAGES FOR LOST PROFIT. WE HAVE THE RIGHT TO HOLD CUSTOMER PROPERTY (a lien)
AS SECURITY FOR UNPAID BILLS. MSI Direct Response reserves the right to refuse
service to any party for any reason it deems fit. PLEASE NOTE: ANY SUPPLIED
MEDIA WILL NOT BE RETURNED. PLEASE DO NOT SEND ANY ORIGINAL MEDIA. Office Hours and Observed Holidays Office hours are Monday-Friday from
8:30 a.m. to 4:30 p.m. PST, excluding observed holidays. All operations
as well as Customer Service are closed on these days. Holidays are excluded
from production turn time. Mailing Services Terms and Conditions MSI Direct Response is not
responsible for lost or non-delivered mail. The U.S. Postal Service does not
track mail. Our responsibilities for full-service mailings end when the U.S.
Postal Service accepts the customer’s full-service mailing from us. The U.S.
Postal Service provides a proof of mailing statement to us (3602-R for
standard class, 3602-NP for the Non-Profit and 3600 for first class mail) that
can be emailed to customers upon request. MSI Direct Response understands that
any mailing list submitted is privileged and confidential. Submitted lists
will not be used or sold for any purposes other than the customer's mailing.
Upon request, we may archive a customer's list but will not be held responsible
in case of system failure. Customers should always keep a copy of his/her
own list. In the event of a mistake or error,
MSI Direct Response will be liable only up to the cost of goods and services
provided. By using our services, the customer agrees that MSI Direct Response
will not accept liability for any loss of revenue or implied or consequential
damages. Print and Mail Package The full-service print and mail
package includes list rental, printing, mailing services, and postage. This is
a package deal and is all inclusive. It cannot be broken into separate groups.
We can ship you any number of extra products for an additional cost. |